General FAQ & WAIVER
General FAQ & WAIVER
What are your hours?
Bookings for private events such as birthdays, bachelor/ bachelorette parties, corporate team-building etc. are available daily, with start times ranging from 10:00am to 11:00pm. Monday to Friday before 6pm, we are open by bookings only, please call us in advance. If you would like a tour of our facility, or want to jump into the next available game, please call us for availability.
Please see our Contact Us page for our detailed business hours.
How do I book?
Booking for all sessions can be made online. Select the desired session (Combat Archery tag, Bubble Soccer or Kin-Ball) for corresponding game availability, and simply follow the online instructions. For online bookings, there is no need to pay when you arrive.
For a private event booking, please contact us at email@example.com or call us at 905-553-5388.
If your first choice of time and date is not available, we encourage you to choose a different time-slot, or contact us to get on the wait list as cancellations may occur.
Where can I download waivers?
There are two types of waivers for Combat Archery tag. We take live-action photos for our players and they can be downloaded from Facebook in 2-4 business days after the game. However, if do not wish to have photos taken, please let our staff know upon arrival and sign a Special Waiver.
No pictures will be taken during the Bubble Soccer games, but we take group pictures at the end. It can be downloaded from Facebook in 2-4 business days after the game.
- Please click here to download the Sport Waiver
What is your cancellation policy?
24 hours notification / No-show 100% cancellation fee
24 to 48 hours notification 50% cancellation fee
48 hours or more notification No fee / full refund
Is there parking?
Yes, there are free parking spaces at our facility. Overnight parking is not permitted.
What clothing and shoes should I wear?
Participants are recommended to wear comfortable clothing during gameplay, such as t-shirts, shorts, or workout attire. A pair of clean indoor shoes are required to enter the Arena.
There are multiple coat checks and change rooms, as well as free lockers by reception to safely put away your belongings.
My question is not listed here. Who should I contact?
Sorry if we missed a question. Please feel free to contact us by email at firstname.lastname@example.org or call us at 905-553-5388.